1. Our commitment to privacy

We are committed to protecting the privacy, confidentiality, and security of the personal data we hold. We ensure that our employees, agents, contractors, and service providers handle personal data responsibly and only for the purposes described in this Privacy Policy or otherwise disclosed to you.

2. Personal data we collect

We may collect personal data when you fill out forms on our website, request information, make or manage an Umrah booking, communicate with us, or otherwise use our services. The personal data we collect depends on what you choose to provide and what is necessary to deliver the requested service.

• Submit, request, or confirm a booking
• Participate in promotions or surveys
• Interact with our social media pages or messaging channels linked to our services

The information we collect is determined by our operational needs and may include:

• Identity and contact details (name, address, phone number, email address)
• Personal details (nationality, date of birth, and other details needed for bookings)
• Booking and travel details (number of travellers, itinerary preferences, dates, accommodation and transport selections)
• Passport or visa-related information where required to process travel arrangements (e.g. passport number, expiry date)
• Health-related information you provide voluntarily where relevant to travel arrangements
• Dietary requirements or accessibility needs you provide voluntarily

Some information is mandatory. If you do not provide it, we may be unable to provide the requested products or services.

3. How we use personal data

We use your personal data to provide and manage our services. This may include:

• Processing and confirming bookings
• Contacting you and responding to enquiries
• Arranging travel services with hotels, transport providers, tour leaders, and suppliers
• Managing payments and refunds
• Providing customer support
• Complying with legal, regulatory, and safety requirements

We process personal data based on one or more of the following grounds:

• To perform or manage a contract or requested service
• With your consent, where required
• To comply with legal or regulatory obligations
• For our legitimate operational needs, provided such processing does not override your rights and interests.

Where permitted by applicable law, we may also use your personal data to send you information about our services, promotions, or offers that may be of interest to you.

4. Marketing communications and opt out

We may send marketing or promotional communications to you using the contact details you have provided, where this is permitted by law or based on your consent, as required.

You have the right to opt out of receiving marketing communications at any time by following the unsubscribe instructions contained in the relevant message or by contacting us at: iqraaumrah@gmail.com.

Opting out of marketing communications will not affect essential service-related communications, such as booking confirmations or important travel information.

5. Sharing your personal data

We do not sell your personal data and we do not share it with third parties for their own direct marketing purposes.

We may share your personal data with trusted third parties who help us deliver our services, including hotels, transport providers, payment processors, IT providers, and relevant authorities where required by law or travel arrangements.

Some personal data may be transferred outside Qatar where necessary to complete travel arrangements, visa processing, or accommodation bookings.

6. Children’s privacy

Our website and services are not directed to children. We do not knowingly collect personal data relating to minors without parental or guardian consent where required.

7. Retention of personal data

We take practicable steps to ensure that we do not keep your personal data for longer than necessary for the purposes it was collected for. We may retain certain information for longer where required for legal, regulatory, tax, accounting, dispute resolution, or compliance reasons.

8. Sensitive personal data

We only collect sensitive personal data (such as health information) when you choose to provide it voluntarily, or when it is necessary to make appropriate travel arrangements. We handle such information with additional care and limit access to those who need it for the relevant purpose.Where required by applicable law, we will collect and process sensitive personal data only with your explicit consent or where it is necessary to arrange your travel services.

9. Cookies and similar technologies

Our website may use cookies and similar technologies to help the site function, improve performance, and understand how visitors use our pages (for example, through analytics). You can control cookies through your browser settings and may be able to delete existing cookies. If you disable certain cookies, some parts of the website may not work properly.

10. Security of personal data

We store personal data in secure systems and restrict access to persons who need the information to perform their duties. Where we use third-party service providers, we require them to implement appropriate technical and organisational security measures.

11. Personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, we will take reasonable steps to investigate and contain the breach and to comply with applicable legal and regulatory requirements.

Where required by law, we will notify affected individuals and/or relevant authorities within the timeframes prescribed by applicable regulations.

12. Your rights: access and correction

You may request access, correction, or updating of your personal data. Depending on applicable law, you may also have rights relating to deletion, restriction, objection, or portability.

For requests, contact: iqraaumrah@gmail.com

If you have concerns about how we handle your personal data, you may contact us using the details above, and we will take reasonable steps to address your concern in accordance with applicable law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updated version will be effective from the date it is published.

14. International Data Transfers

As part of providing Umrah and travel-related services, your personal data may be transferred to and processed in countries outside Qatar (for example, in connection with hotels, transport providers, or authorities in Saudi Arabia or other countries). Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data.